24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance in a timely manner, so our cloud hosting services include 24/7 support plus several ways of communication. If you don't have an account yet, you can easily call us or come on our live chat and speak with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up buying a service which you can't use. In case you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional analysis. Unlike the majority of suppliers that you can find today, we respond to all tickets within one hour, so you won't have to wait for a whole day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive timely support, particularly when your site is not working properly for some reason. All our semi-dedicated service come with 24/7 customer and technical support, therefore in case something comes up, you will be able to use several ways to contact us - telephone line with several local numbers worldwide, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and general issues, so in case you don't have an account yet, for instance, you'll be able to find extra details about our solutions, or we will assist you with uncomplicated tech issues. The other two options are for solely tech issues or everything that's more time-consuming due to the fact that it is much easier track the communication between you and our support team. The warranted max answer time for them is only an hour, the typical one - 15-20 min, so you will not need to wait for a whole day so as to get support as you may have to do with various other service providers.
24/7 Customer Support in VPS Servers
If you obtain a VPS server through our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. When you are a current customer and you want assistance with some technical issue that requires more time to investigate or resolve, you'll be able to open a support ticket from your billing account or you can send an e-mail and we'll handle the problem and send you a response within 1 hour. The reply time is warranted 24/7, which includes weekends and holidays, still for most issues it takes no more than 30 mins to receive assistance. Our support service covers the VPS as well as all the pre-installed software it comes with, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum response time guarantee, you will receive lightning-fast support when you purchase a dedicated server from our company. Our customer and technical support crews are available 24/7/365, so when you open a ticket from your billing account or you send an email regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question requires a longer period of time to be resolved or when it has to be sent to our admins, since it's far more convenient to track the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to call us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.