A ticketing system is the most widespread communication medium that web hosting companies offer to their clients. It is usually part of the billing account and is the very best way to fix an issue that takes a certain amount of time to investigate or that has to be forwarded to an admin. Thus, all responses added by either side will be stored in the very same location in the event that someone else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you will need to log in and out of at least 2 accounts in order to perform a particular task or to reach the company’s client care team. If you want to administer a handful of domains and each one is hosted in a separate account, you’ll need to use even more accounts simultaneously. It may also take a significant span of time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting include an integrated support ticket system, which is included in our in-house created Hepsia Control Panel. As opposed to other similar tools, Hepsia will permit you to manage everything associated with the hosting service itself in one and the same place – payments, web files, emails, support tickets, etc., eliminating the need to go through different systems. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of mouse clicks without the need to log out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of articles, which will give you additional info and which may help you fix any specific issue even before you actually send a ticket. We guarantee a response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated service, was designed with the idea that you should be able to manage everything connected to your semi-dedicated account in one single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or encounter a predicament, you can contact our technical support team momentarily without having to log in to an entirely different admin dashboard. You can browse through your files or check different settings in your account whilst posting a new ticket or reading the answer to an old one. If you have a vast number of tickets and you’d like to find a given one, you can take advantage of the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in less than 1 hour regardless of the essence of your inquiry or issue.