One-Hour Response Guarantee in Cloud Hosting
If you’re using any of our cloud hosting and you have a question or experience some complication, you can contact us 24/7/365 by opening a technical support ticket or by sending an e-mail and we guarantee that you’ll receive a response in no more than 60 minutes. If the issue can be solved, we’ll do it before we get back to you, whilst if there’s something that you need to do on your end, we will supply you with all the necessary info – what possible solutions to try, what settings to check, and so on. Typically, you will obtain a response within maximum half an hour, which suggests that waiting for hours or even for more than 1 day to receive help is something unthinkable. Our sixty-minute reply guarantee applies to any enquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client service team members will be at your disposal all the time and they will answer any support ticket that you send via the web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed no matter if you have a generic inquiry related to your semi-dedicated server or you confront an obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we are available 24 hours a day, 7 days a week to tackle any general, billing or technical issue. If you contact us about anything that is within our power, we’ll resolve it before we respond, so you will not have to wait around for hours or days while the problem continues. In case there is something that you need to do on your end, we will provide you with the required information – what possible solutions to try out, what steps to take, etc.