If you ever experience a problem with your site and are unable to fix it yourself, ask the web hosting company’s help desk staff to help you get the site back online. A prompt solution would be the best-case scenario, but lots of hosting companies answer within 24 hours and even more, especially if you’re doing business with a reseller. Even if the problem can be fixed with ease, your website may not work correctly or may not be available whatsoever for a prolonged time interval, so you may lose prospective clients since it is very unlikely that anybody would eagerly revisit a website that is inoperational. That’s why, you ought to make certain not only that you can get in touch with your web hosting company, but also that they can reply and help you in a well-timed fashion. If an app update does not go smoothly or if you erase something mistakenly, for instance, the site must be restored swiftly so as to prevent elongated inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

If you’re using any of our cloud hosting and you have a question or experience some complication, you can contact us 24/7/365 by opening a technical support ticket or by sending an e-mail and we guarantee that you’ll receive a response in no more than 60 minutes. If the issue can be solved, we’ll do it before we get back to you, whilst if there’s something that you need to do on your end, we will supply you with all the necessary info – what possible solutions to try, what settings to check, and so on. Typically, you will obtain a response within maximum half an hour, which suggests that waiting for hours or even for more than 1 day to receive help is something unthinkable. Our sixty-minute reply guarantee applies to any enquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client service team members will be at your disposal all the time and they will answer any support ticket that you send via the web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed no matter if you have a generic inquiry related to your semi-dedicated server or you confront an obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we are available 24 hours a day, 7 days a week to tackle any general, billing or technical issue. If you contact us about anything that is within our power, we’ll resolve it before we respond, so you will not have to wait around for hours or days while the problem continues. In case there is something that you need to do on your end, we will provide you with the required information – what possible solutions to try out, what steps to take, etc.