In case you have ever had a cloud hosting account before or you've dealt with any kind of online service, you're probably well aware from personal experience that for certain things it is better to consult with a live person on the telephone rather than exchange support tickets or emails. If you'd like to learn more about a service before you order it or in case something small needs to be made, for instance, it is really easier and quicker to get it done in real time. When you are able to get hold of representatives over the phone, it's also very likely that you're dealing with a real hosting provider, not just a reseller. The type of support that you will get over the phone may differ between different suppliers - from very general issues to professional technical support. Generally most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved via electronic mail or tickets.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours per day, you can contact us and consult with one of our customer support representatives to get more info about all of the cloud hosting that we supply and ensure that our servers meet the system requirements for your websites prior to buying anything. For your benefit, we now have phone numbers on 3 different continents and you're able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you're already a customer, you'll be able to call us about general and billing issues, and even about some technical matters. If the trouble is strictly technical or it can take longer time to investigate, you will have to employ our ticketing system, which will enable both you and our tech support crew to monitor the info given by either side.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply include real-time phone support for 14 hours daily. If you're unsure which plan will be appropriate for your sites, you would like to learn more about the plan's specifications or you're looking for any other kind of info on our solutions, you'll be able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. In case you currently have an account, you're able to contact us about general and sales issues, although we are usually able to assist with a variety of tech issues as well. For strictly tech issues you'll have to use our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the best option when your trouble can take extra time to be dealt with or it needs to be escalated to our system administrators.