A 99.9% Server Uptime
We’ve set up our cloud hosting platform using stable hardware components and significantly tweaked software. Our system administrators have installed a modified version of Security–Enhanced Linux on our physical servers to ensure maximum protection and reliability. We’ve added a number of denial–of–service prevention appliances along with very powerful firewall software to make sure our internal network is impenetrable and safe.
All our cloud hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–hole hardware components supplied by Juniper. In addition, on each and every router, we’ve placed a firewall with a sophisticated set of rules to successfully filter out all suspicious requests.
This way, in each of our data center facilities – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
While we have done just about everything to curtail all potential risks with our cloud hosting packages and irrespective of the fact that we offer top–notch client support, there are occasions when the customer is simply not satisfied with what we are offering. Or he wants to switch to a more powerful hosting solution, such as a VPS server or even a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, we will give you your money back.
24/7 Technical Support
In the event that you operate a hosting company, your tech engineers are of prime importance. This is the reason why we’ve cautiously handpicked a highly proficient group of technicians, each with lots of years of training behind his back. Thanks to them, we offer 24x7 support with all our hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All customer support tickets are answered within sixty minutes and our average response time is well under twenty minutes!