Customer Support Channels
A 1–hour Response Guarantee
We provide a 1–hour resolution guarantee with all our cloud hosting packages, meaning each individual help question you submit will undoubtedly be reacted to in less than an hour max. Our support staff members are educated to immediately remedy any issue and to present you with reasonable guidance on any issue that you may have.
A Top–quality Support Service
Our support service is supplied by a team of skilled experts which are able to answer your inquiry promptly. You can easily communicate with the support staff by opening a help and support ticket from your Hosting Control Panel or by sending us an email. On working days, you may also contact us on the phone or use the online chatting solution.
An Intuitive Help Section
Our company has incorporated an extensive knowledge base into the Control Panel that allows you to get helpful step by step recommendations any time. Each section of the Control Panel has its own contextual guide area presenting a list of how–to content articles. We have also organized training videos to offer you with a far better idea of the best way to accomplish any given task.