Tech Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be replied to in maximum 60 minutes after the support ticket or e–mail is received. If your issue requires additional assistance from an administrator, we’ll direct the support ticket or the email to the person on duty, without delay and will leave a comment to inform you that more time will be required for finding the optimal solution. And if you make use of our Managed Services package, any of the server management services included there will be executed whenever you want.
A Premium–Quality Help Desk Support Service
- We will be online for you 24–7 to answer any queries that you may have with regard to our Hosting Control Panel and any of the applications that we have pre–installed for your convenience on the dedicated hosting server. In case you also require support handling server administration tasks, you can take a glimpse at our Managed Services package, which includes data backup hard drive space, Operating System updates every week, server monitoring and restarting procedures, plus installation and troubleshooting services.
A User–Friendly Help Section
Every dedicated server includes our cost–free Hosting Control Panel, which sports an integrated knowledge base and a group of how–to video tutorials. Whenever you need assistance while working with the Hosting Control Panel, just click on the Help or Videos buttons located in the top right corner.