Help and Support Channels
A 1–hour Inquiry Answer Warranty
Each ticket that you send to the technical assist staff will be answered within about 1 hour. All standard requests will be taken care of right away. Nevertheless, if the assistance request you have posted requires aid from a qualified administrator, we are going to send the ticket to him and will inform you about the hold–off.
Qualified Client Support Service
Our client help Dept will be working for you round–the–clock to to take care of all support request tickets that you send. We offer client assistance for all the apps that are pre–configured on your server. These include our custom produced Hosting Control Panel, the selected OS as well as the server management panel (in accordance with the VPS type).
An Intuitive Help Zone
In the Hosting Control Panel that will come cost–free with your virtual server, you will discover a practical Help section, which incorporates all you should be aware of when taking care of your web–sites and software. We have added a wide array of how–to reports and video tutorials that illustrate the common site managing responsibilities in an easy to comprehend manner.